Release 5th June 2026

Release notes

Pulldown next to search box, listing available channels of the current agent. Choosing one of the channels in the list limits the tickets to this channel. The filter is cumulative in the same was as Jira, so adding another search criteria in the text search then makes the search into the tickets of the selected channel.

Classifications to Task ticket implemented, but not Email tickets. Potentially we will add this for Email tickets later on. The classification window is now available on the right when the Task ticket is created. Changing the Task channel changes the available classifications to the right, as this is channel dependent.

FIXED:

• CONST-413 Ability to choose channel and filter tickets based on that 
• CONST-439 Add classifications to Task ticket immediately on Create task ticket