Release 22nd Sep 2026

Fix version: 2026W39

Release notes

This release comes with fixes to three different areas: email tickets not created, email ticket missing and changes to tickets in ticket listing. We have sometimes seen tickets not being created, and it turns out to be a parsing error of the cc: field. This is fixed.  

Related to this, there was a usability problem in the Agent filter. A fix has now been applied so that we do not display All any longer in cases where unassigned tickets are filtered out. This usability issue has in the past resulted in reports of the type "Emails are not coming through at all", whereas the actual problem has been that they are accidentally filtered away from the ticket listing.

Updates to individual tickets in the ticket listing has during Q3/2026 accidentally worked that way, that they take effect immediately. For example, if the ticket state is changed from Active to Done, the ticket has disappeared immediately from the list if Done tickets are filtered away from the listing. From this point onwards, tickets do not disappear from or jump on existing listings to match current filtering/sorting criteria. Tickets are refiltered/resorted only when the page is reloaded or the filter settings are changed.

FIXED:

• CONST-446 Email did not result in ticket
• CONST-453 Email fetch or ticket creation fails
• CONST-466 List update improvement
• CONST-472 Setting ticket to Done state directly leaves ticket unassigned
• CONST-480 Filter usability issue (was: Emails not coming through at all)